The Erie St. Clair Community Care Access Centre (CCAC) is committed to the protection of your privacy and personal health information. The Ontario Personal Health Information Protection Act (PHIPA) passed in 2004 legislates the requirements to safeguard your personal health information and the Community Care Access Centre will protect your information to the levels required by legislation. As part of our commitment, we believe that our clients should know what personal health information we collect, how we use it, how we protect it, and how to contact us if you have questions about the handling of your personal health information at the Community Care Access Centre.
Personal Health Information includes things like your name, address, gender, age, and health card number. It also includes your health history, care needs, eligibility for health care services and services received.
If you have any questions regarding our privacy policies, access to your record, correction of information, or if you have a privacy complaint, you may contact our Chief Privacy Officer, Tricia Khan at:
Erie St. Clair Community Care Access Centre
712 Richmond St., P.O. Box 306
Chatham ON N7M 5K4
Telephone: 310 2222 (CCAC) ext. 7273
The knowledge and consent of the individual is required for the collection, use or disclosure of personal information, except where defined by law. The Erie St. Clair Community Care Access Centre will ensure that consent, either expressed or implied, is obtained. The Erie St. Clair Community Care Access Centre collects information for the following purposes:
Your right to access your information
If you have concerns about the content of the information, who may access the information or questions regarding access to your record, correction of information, or if you have a privacy complaint, you may contact the Chief Privacy Officer at:
Privacy Officer, Erie St. Clair Community Care Access Centre
This privacy statement may be updated from time to time. Any revised Privacy Statement will be available at the website noted above.
If you believe any of your privacy rights have been violated in any way and the Chief Privacy Officer cannot resolve your concerns, you may contact the Ontario Information and Privacy Commissioner at 416 326 3333 or 1 800 387 0073 or through their website: www.ipc.on.ca.
The Erie St. Clair Community Care Access Centre (CCAC) believes in the basic right of individuals to their privacy. We use 10 internationally accepted principles to guide us to safeguard personal information. In Canada, these are known as the CSA Model Code for the Protection of Personal Information.
The Erie St. Clair CCAC has assigned an individual as the Chief Privacy Officer and has privacy policies and procedures in place.
Consent, either expressed or implied is obtained prior to the collection, use or disclosure of information.
The collection of personal information shall be limited to that which
is necessary for the purposes identified by the Erie St. Clair CCAC. Information shall be collected by fair and lawful means.