Our goal is to ensure that you receive quality care that meets your needs. We want to hear from you if you have questions or concerns about CCAC decisions or services.
Your Care Coordinator is interested in hearing what is going well for you and what can be improved. If you have a concern about your services, please contact your Care Coordinator. If your concerns are not resolved after you have spoken with a Care Coordinator please ask to speak with his/her Manager.
If you are concerned about a decision made by the CCAC about your eligibility for services, about the type or amount of service, or about your discharge from service, and you are unable to resolve this with the Care Coordinator or Client Services Manager, you can contact the Long-Term Care Action Line.
The Long-Term Care Action Line was established in 2004 so residents of Long-Term Care (LTC) Homes could report any concerns or complaints they had about care and services provided by their LTC Home. It has now expanded to allow calls from family members of people in LTC Homes, as well as home care clients who may have issues with the home care services they are receiving or with their CCAC in general.
The Long-Term Care Action Line will initiate the complaints process with the Manager, Quality at the CCAC. Should you wish to have an Independent Complaints Facilitator involved, upon request, the Long-Term Care Action Line will provide one to assist with facilitating the complaint to the CCAC.
Ontario residents can reach the Long-Term Care Action Line at 1 866 876-7658 or TTY 1 800 387-5559.
For more information, click on Action Line.