Promoting Accessible Customer Service

The North Simcoe Muskoka Community Care Access Centre (CCAC) is fully compliant with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

The North Simcoe Muskoka CCAC is committed to creating an accessible and responsive customer service environment to meet the needs of persons with disabilities. This includes ensuring our offices are designed as accessible spaces, and our customer service and communication is equally accessible to all members of the public.

Additional Resources

• North Simcoe Muskoka CCAC Customer Service Plan
• Updated information about the AODA and accessibility standards is available at: www.accesson.ca or by calling the AODA Contact Centre at 1 866 515 2025 (TTY 416 325 3408) or 1 800 268 7095 (toll-free).
• The Accessibility for Ontarians with Disabilities Act, 2005 can be accessed at:
  www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_05a11_e.htm
• The Accessibility Standards for Customer Service, Ontario Regulation 429/07 can be accessed at:
  www.e-laws.gov.on.ca/html/source/regs/english/2007/elaws_src_regs_r07429_e.htm
• The Emergency Prepardness Guide for People with Disabilities/Special Needs can be access at
  http://www.getprepared.gc.ca/_fl/pub/ep-gd-psn-eng.pdf

Feedback, Questions and Concerns

We are committed to addressing the needs of those with disabilities. If you have any questions, comments or concerns about the accessibility of our facilities or if your specific needs were not met, we would like to hear from you. Please contact us to provide feedback.