Feedback About Your Experience

We encourage clients to express any concerns they may have. Feedback is important to us and helps us improve our commitment to providing quality services.

Our clients or someone acting on their behalf, have the right to report a complaint by mail or telephone.

Phone: 1-800-461-2919

Mail:  North East CCAC
         Rainbow Centre 
         40 Elm St, Suite 41-C 
         Sudbury ON P3C 1S8

In addition to the CCAC complaints and appeal process, clients or their caregivers can also call the Long-Term Care Action Line with any concerns or complaints about home care services and/or the CCAC. More information is available in the Long-Term Care Action Line flyer or the Ministry of Health and Long-Term Care Fact Sheet.

To access the Long-Term Care Action Line, call: 1-866-876-7658 or TTY: 1-800-387-5559.