The North East CCAC is responsible for service decisions and providing quality care. Your feedback helps us improve the quality of care for everyone.
If you have a concern with a decision made by the North East CCAC, the quality of services or a violation of your rights, please follow these steps:
The North East CCAC welcomes your feedback regarding our customer service and we will work with you to ensure that we can receive your feedback in a manner that accommodates your disability.
Click here to view the 2010 North East CCAC Customer Service Accessibility Report.
You may contact us in the following ways:
By telephone: 1-800-461-2919
In person, or in writing, at one of our six Branch locations.
Also, you may click on the following links to read our Accessible Customer Service policy and procedures
AODA - Customer Service Policy
AODA - Provision of Goods and Services Including the Use of Assistive Devices Procedure
AODA - Service Animals Practices and Procedure
AODA - Notice of Temporary Disruption in Services and Facilities Procedure
AODA - Use of Support Persons by Persons with Disabilities Procedure
For more information about the AODA you can visit www.AccessON.ca.