Quality and Transparency
On Monday, December 15, 2008, Ontario Health Minister David Caplan announced the government’s strategy to improve the quality and transparency in the delivery of home and community care services for Ontarians.
The announcement built on work that CCACs have already begun to develop. CCACs have one consistent process for measuring and reporting on clients’ and caregivers’ experiences with our services. CCACs will partner with the Ministry of Health and Long‐Term Care, Local Health Integration Networks, the Ontario Health Quality Council, other experts, and our community health care providers to implement this landmark provincial strategy.
Provincially, CCACs currently report on a variety of measurements, click here to view.
Archive:
2009 - 2010 Quality Report
2010 – 2011 Quality Report |
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2011-2012 CCAC Quality Report: Putting people at the heart of all we do
We are pleased to share with you the third annual CCAC Quality Report, Putting people at the heart of all we do.
Aligned with the goals laid out in Ontario’s Action Plan for Health Care, this year’s report measures the performance of CCACs, demonstrates their progress and sets targets for continuous quality improvement.
CCACs are steadfast in the goal of creating consistently high-quality patient experiences. Feedback is one way we make sure people are getting the care they need when they need it. Last year, CCACs asked more than 16,000 patients and caregivers if they were satisfied with the care they received – 90 per cent reported they were satisfied.
Ontario’s CCACs provide and coordinate home and community care, ensuring patients have access to the highest quality of care and information possible – it is an integral part of our role. CCACs are also a part of the constructive dialogue that the provincial government is undertaking as it implements its plan for transforming the health care system. Together with Local Health Integration Networks, who provide overall health system planning, CCACs will continue to help improve health care for today and in the future.
Read the CCAC Quality Report 2011-2012 |