Compliants, Appeals, and Feedback

We want to hear about your experience with your CCAC. Tell us what went right and what we could do differently. We are always looking for ways to improve the care we provide.

If you do have concerns about an experience, start by contacting your CCAC Case manager. Your Case Manager will reassess your needs and, if you still have concerns, work with you to resolve them. If you are concerned about a decision made by your local CCAC about your eligibility for services, about the type or amount of service, or about your discharge from service, and you are unable to resolve this with your Case Manager, you can request a formal review of the decision. For details about how to request a review of a decision, please contact your local CCAC directly.

Long-Term Care Action Line

The Long-Term Care Action Line handles concerns and registers complaints about long-term care homes from residents of long-term care homes and their families. The Action Line has now been expanded so home care clients or others, such as family members, can call with any concerns they have about services. Ontario residents can reach the Long-Term Care Action Line at 1-866-876-7658 or TTY 1-800-387- 5559.