Our goal is to ensure that you receive quality care that meets your needs. We want to hear from you if you have questions or concerns about CCAC decisions or services.
Your Case Manager is interested in hearing what is going well for you and what can be improved. If you have a concern about your services, please contact your Case Manager. If your concerns are not resolved after you have spoken with a Case Manager, please ask to speak with his/her Manager.
If you are concerned about a decision made by the CCAC about your eligibility for services, about the type or amount of service, or about your discharge from service, and you are unable to resolve this with the Case Manager or Client Services Manager, you can request a formal review of the decision.
For details about how to request a review of a decision, please contact your local CCAC office:
The Long-Term Care Action Line handles concerns and registers complaints about long-term care homes from residents of long-term care homes and their families. The Action Line has now been expanded so home care clients or others, such as family members, can call with any concerns or complaints they have about services. Ontario residents can reach the Long-Term Care Action Line at 1-866-876-7658 or TTY 1-800-387- 5559.