Promoting Accessible Customer Service

The Hamilton Niagara Haldimand Brant Community Care Access Centre (HNHB CCAC) is fully compliant with the Accessibility Standards for Customer Service, Ontario Regulation 429/07,  under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).    

The HNHB CCAC is committed to creating an accessible and responsive customer service environment to meet the needs of persons with disabilities.  This includes ensuring our offices are designed as accessible spaces, and our customer service and communication is equally accessible to all members of the public.   
 
We would be pleased to provide you with information about our practices and our policy and procedure documents regarding Ontario Regulation 429/07.  Please contact us at any of our branch locations and we would be pleased to assist you.
 
Updated information about the AODA and accessibility standards is available at: www.accesson.ca/ or by calling the AODA Contact Centre at 1 866 515 2025 (TTY 416 325 3408) or 1 800 268 7095 (toll-free).
 
The Accessibility for Ontarians with Disabilities Act, 2005 can be accessed at: 
www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_05a11_e.htm 
 
The Accessibility Standards for Customer Service, Ontario Regulation 429/07 can be accessed at:
www.e-laws.gov.on.ca/html/source/regs/english/2007/elaws_src_regs_r07429_e.htm

Feedback, Questions and Concerns

We are committed to addressing the needs of those with disabilities.  If you have any questions, comments or concerns about the accessibility of our facilities or if your specific needs were not met, we would like to hear from you.  Please contact us to provide feedback.