Quality and Transparency
CCACs have one consistent process for measuring and reporting on clients’ and caregivers’ experiences with our services. CCACs partner with the Ministry of Health and Long‐Term Care, Local Health Integration Networks, the Ontario Health Quality Council, other experts, and our community health care providers.
Provincially, CCACs report on a variety of measurements, click here to view.
HNHB CCAC Accredited with Exemplary Standing
The Hamilton Niagara Haldimand Brant Community Care Access Centre (HNHB CCAC) has been Accredited with Exemplary Standing by Accreditation Canada, for its commitment to high quality home and community care. Accreditation Canada is a not-for-profit, independent organization providing national and international health care organizations with an external peer review process to assess and improve the services they provide to their patients and clients, based on standards of excellence.
To read the full report, please click on the link below:
Multi-Sectoral Service Accountablity Agreement (MSAA)
Under the Local Health System Integration Act, 2006, the Local Health Integration Network (LHIN) and the Community Care Access Centre (CCAC) are required to enter into a Service Accountability Agreement. The Service Accountability Agreement is a multi-year agreement that that supports a collaborative relationship between the LHIN and the CCAC to improve the health of Ontarians through better access to high quality health services, to coordinate health care in local health systems and to manage the health system at the local level effectively and efficiently. The Service Accountability Agreement consists of a primary agreement and six schedules that outline the respective responsibilities of the LHIN and the CCAC for funding, service planning and delivery, performance, reporting and compliance with government policy.
To read the agreement between the HNHB LHIN and HNHB CCAC, please click on the link below:
CCAC Quality Report - February 2012
Committed to improving the quality of care throughout the health care system, the Community Care Access Centre 2010 - 2011 Quality Report demonstrates the CCACs' solution-focused approach to advancing Ontario's health care priorities: keeping more people safe at home; increasing access to health care services; smoothing transitions between health care services; and sustaining quality care.
As Ontario's home and community care sector evolves, Ontario's 14 CCACs are consistently looking for ways to improve performance and adopt innovative solutions to overcome challenges. The CCACs are successfully working together to apply their care coordination expertise and quality care commitment to help optimize Ontario's health care system and enhance the client experience.
Click
here to read the 2010/2011 report.
CCAC Quality Report - January, 2011
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We are pleased to share with you our first ever interactive CCAC Quality Report. The purpose of this report is to tell the story of where the CCAC sector came from and where we are going in our strategy to continuously improve the quality of care we deliver and the overall client experience for Ontarians who need the care of a CCAC.
The report is meant to measure how well CCACs deliver quality care while also providing examples of the type of innovative programs, partnerships and system integration we are working on, together with our partners, to achieve.
The CCAC Quality Report will complement existing and future reporting efforts of our funders, including the Ministry of Health and Long-Term Care, the LHINs, and other dedicated organizations, such as the Ontario Health Quality Council.
We welcome your ongoing feedback, and we thank you for reading this report.
(Click here to view report)
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