Feedback About Your Experience

If you have questions or concerns while receiving CCAC services or while looking for care in your home, please let us know. The Central Community Care Access Centre (CCAC) is committed to providing high quality client services. Our goal is to address issues in a fair, open and straight-forward manner.

Feedback from Clients

Please notify your Care Coordinator of any concerns you may have. They need to know what works well and what can be improved. If your concern remains unresolved, please ask to speak with his or her Manager. The Client Services Manager will review your case and may request a second opinion from another Care Coordinator.

The Central CCAC Case Review Committee may also be of assistance.  Clients can bring forward concerns to this group which includes representatives of the CCAC and independent advisors with health care backgrounds.

Clients may wish to use the Long-Term Care Action Line at 1 866 876 7658 or TTY 1 800 387 5559 to speak with an Independent Complaints Facilitator to address concerns or have their issue redirected to the Central CCAC.

It is also possible to appeal to the Ontario Health Services Appeals and Review Board. 

Feedback from Persons with Disabilities

The Central CCAC welcomes your feedback regarding our customer service and we will work with you to ensure that we can receive your feedback in a manner that accommodates your disability.

You may contact us in the following ways:  

• By telephone:  905 895 1240 or 416 222 2241
  Toll-Free:  1 888 470 2222
  TTY:  416 222 0876
• In person, or in writing, at one of our three office locations.

Also, you may click on the following link to read our Accessible Customer Service policy.

For more information about the AODA you can visit www.AccessON.ca.