What We Do
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Your Community Care Access Centre (CCAC) connects you with the care you need, at home and in your community:
In total, there are 14 CCACs in communities across Ontario that are funded by Local Health Integration Networks through the Ministry of Health and Long-Term Care. This means that, through your tax dollars, CCAC advice and services are covered by OHIP.
Each CCAC is staffed by caring and knowledgeable professionals who will assess your needs, determine your requirements for care, answer your questions and develop a customized care plan that meets your individual needs. Then, if services are provided to you by your CCAC, we’ll arrange for quality health-care professionals – nurses, physiotherapists, social workers, registered dietitians, occupational therapists, speech therapist and personal support workers – to provide a range of care and supportive services to help support you at home and help you enjoy the best possible quality of life.
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Our Vision and Mission
All of our employees – from your Case Manager or Placement Coordinator to the administrative staff and management – are dedicated to realizing our Vision and Mission.
Our Vision: Outstanding care – every person, every day.
Our Mission: To deliver a seamless experience through the health system for people in our diverse communities, providing equitable access, individualized care coordination and quality health care.
Our Values
Caring
We relate to each other, to those we serve and to those with whom we work with compassion, respect, integrity and fairness and value the contribution of everyone.
Excellence
We base our decisions on ethical principles and best available information and our actions on best practice.
Client-Centred
We encourage and promote personal responsibility and informed and participative decision-making.
Collaboration
We co-ordinate our efforts, working in partnership with colleagues, clients, families, caregivers, providers and the community.
Accountable
We manage resources responsibly, share performance related information freely, and foster a culture of open communication.
Continuous Improvement
As a learning organization, we foster a spirit of inquiry, committed to improving understanding and encouraging innovation.
The Strategic Directions of the Central East CCAC can be found in the Central East CCAC Strategic Priorities document under Publications & Reports.
Ready to learn more? Contact Us.