We are pleased to share with you our first ever interactive CCAC Quality Report. The purpose of this report is to tell the story of where the CCAC sector came from and where we are going in our strategy to continuously improve the quality of care we deliver and the overall client experience for Ontarians who need the care of a CCAC.
The report is meant to measure how well CCACs deliver quality care while also providing examples of the type of innovative programs, partnerships and system integration we are working on, together with our partners, to achieve.
The CCAC Quality Report will complement existing and future reporting efforts of our funders, including the Ministry of Health and Long-Term Care, the LHINs, and other dedicated organizations, such as the Ontario Health Quality Council.
We welcome your ongoing feedback, and we thank you for reading this report.
(Click here to view report)
On Monday, December 15, 2008, Ontario Health Minister David Caplan announced the government’s strategy to improve the quality and transparency in the delivery of home and community care services for Ontarians.
The announcement builds on work that CCACs have already begun to develop a provincial scorecard and one consistent process for measuring and reporting on clients’ and caregivers’ experiences with our services. CCACs will partner with the Ministry of Health and Long‐Term Care, Local Health Integration Networks, the Ontario Health Quality Council, other experts, and our community health care providers to implement this landmark provincial strategy.
Provincially, CCACs currently report on a variety of measurements, including:
Under the Local Health System Integration Act, 2006, the Local Health Integration Network (LHIN) and the Community Care Access Centre (CCAC) are required to enter into a Service Accountability Agreement . The Service Accountability Agreement is a multi-year agreement that that supports a collaborative relationship between the LHIN and the CCAC to improve the health of Ontarians through better access to high quality health services, to coordinate health care in local health systems and to manage the health system at the local level effectively and efficiently. The Service Accountability Agreement consists of a primary agreement and six schedules that outline the respective responsibilities of the LHIN and the CCAC for funding, service planning and delivery, performance, reporting and compliance with government policy. To read the agreement between the LHIN and the CCAC, please click on the link below:
Service Accountability Agreement