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Table of Contents for the Digital Edition of CCAC Quality Report
CCAC Quality Report
2009 – 2010 CCAC QUALITY REPORT
CONTENTS
Every day, Ontario’s 14 Community Care Access Centres (CCACs) support50,000
province – all with the goal of continuously improving the
integrated systemthat uses collective efforts to achieve
PURPOSE AND VISION OF CCACs
Informal Caregivers
COMMITMENT OF ALL FOURTEEN CCACS TO
Examples of howwe are delivering on our commitments
– 9 –
MEASURING QUALITY IMPROVEMENT
CCAC Clients by Age Grouping
Telling the
CCACs Help Clients with Ongoing Needs to Stay Home Safely
HOWMRS. PATHAN RETURNED HOME FROMHOSPITAL
WhatOur Clients, Caregivers and Partners are Saying:
THE CCAC COMMITMENT
MEASURING THE DIFFERENCE
MEASURING THE DIFFERENCE
Resettlement – An Erie St. Clair CCAC Home First Program
QUICK FACTS
HOWSEBASTIANWAS ABLE TO STAY HOMEWITH HIS FAMILY
MEASURING THE DIFFERENCE
Caring forClients with Short-termNeeds
HOWRICK'S DIABETESWAS TREATED IN HOPES
CCACs Demonstrate Evidence-Based Practices in Community-Based Clinics
Helping Dying People
HOWJEAN AND THE CCAC BECAME PARTNERS IN HER CARE
MEASURING THE DIFFERENCE
Connecting People to Care in Their Community
HOWTOMWAS CONNECTED TO CARE
USING INNOVATION TO DRIVE CONTINUOUS IMPROVEMENT
MEASURING THE DIFFERENCE
The Path Forward
partnerships
CCACS LISTEN TOWHAT OUR CLIENTS TELL US
QUALITY IMPROVEMENT OPPORTUNITY #3
QUALITY IMPROVEMENT OPPORTUNITY #4
QUALITY IMPROVEMENT OPPORTUNITY #6
Leading-Edge Technology is a Powerful Integrated
How to Contact the CCAC